SHIPPING POLICY

Last updated: 02-16-2026

At Maison Azumar, every order is prepared with care and intention.

Processing Time

Orders are processed within 1–2 business days, unless otherwise stated (for limited drops or pre-orders).

During launches or high-volume periods, processing times may be slightly extended.

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Delivery Times

Belgium & The Netherlands:
1–2 business days

International Orders:
3–5 business days

Delivery times are estimates and may vary due to customs or local courier delays.

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Shipping Costs

Shipping rates are calculated at checkout based on destination and package weight.

From time to time, Maison Azumar may offer complimentary shipping during special campaigns.

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Customs & Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product or shipping cost.

Maison Azumar is not responsible for delays caused by customs clearance.

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Tracking

Once your order ships, you will receive a confirmation email with tracking details.

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Incorrect Address

Please ensure your shipping address is correct at checkout. Maison Azumar cannot be responsible for orders delivered to incorrectly provided addresses.

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Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos at:
MAISONAZUMAR@SUPPORTSQUAD.NL]

If a package is marked as delivered but not received, please contact the courier directly. Once delivery is confirmed by the carrier, Maison Azumar cannot be held responsible for lost or stolen packages.